Refund and Returns Policy
At Vibratov, Inc., we want you to be happy with your purchase. If, for any reason, you are not completely satisfied with your order, you can request a return within 30 days.
Return period
You have 30 days from the date of receipt of your order to contact us and request a return.
To request a return, please contact our customer service department at:
Email: contact@vibratov.com
Phone: +1 848-243-0767
Please provide your order number and the reason for your request so that we can assist you with the procedure.
Return conditions
To be accepted, a returned item must, where possible:
- to be in its original state;
- be unused and in good condition;
- must be returned with its accessories and items included upon receipt;
- must be properly packaged to avoid any damage during transport.
Some items may be subject to special conditions due to their nature or for hygiene and safety reasons.
For an item sold as second choice or used, the return concerns the item as it was received, in the condition indicated on the product sheet.
Return procedure
Before returning an item, you must contact our customer service department.
We will provide you with the necessary instructions regarding the return address and procedures.
We recommend that you do not send an item before receiving instructions from our customer service department.
Refunds
Once the returned item is received, we will proceed with its verification.
If the return is accepted, the refund will be issued via the same payment method used for the order, where possible.
The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
Damaged or incorrect item
If you receive an item that is damaged, defective or different from the one ordered, please contact us as soon as possible at contact@vibratov.com.
In order to process your request quickly, we may ask you for photographs or other information regarding the item received.
Return shipping costs
The details regarding any return costs will be communicated to you by our customer service department depending on the situation and the reason for the return.
The initial delivery charges, where applicable, may be processed in accordance with the applicable return conditions and regulations.
Exceptions
Some products may not be eligible for return when their return is excluded by the nature of the product or by applicable regulations.
Any exceptions will be communicated to the customer before or at the time of the return procedure.
Contact
For any questions regarding returns or refunds, our customer service is at your disposal:
Vibratov, Inc.
contact@vibratov.com
+1 848-243-0767
Mon–Fri: 9:00 am – 5:00 pm
Warehouse Address:
124 Pittsford Palmyra Rd
Macedon, NY 14502
United States
Business Address:
Yaakov,43,
7626258 Rehovot, Israel